Getting Started: Brand IQ Setup
Congratulations on getting logged into your Brand IQ account! Follow this step-by-step guide to setup your Brand IQ profile.
Step 1: Update Your Account with Correct Business Information
Having inconsistent business information across different channels is a headache for your customer. It’s important that business information like phone number, address, website, and hours of operation are the same across all listings.
Take a look at your current business information and verify everything is correct. (Click here to look [link to the exact page])
Step 2: Invite Your Employees to use Brand IQ:
We understand that owning a business is already difficult and can get very busy. Having an extra set of eyes on your BrandIQ account can be helpful during those busy times, so invite your employees to help!
Here’s a quick email template you can use to invite your employees to use Brand IQ.
(Put this in the middle with smaller italicized font maybe shown in an email format?)
“Hi Team (or to whom it may concern)!
We have started working with a new software that will help us manage our social content, reviews, and listings. We are excited to see how well it performs, and helps our business flourish like never before.
Here is your login credentials:[ADD YOUR OWN LOGIN INFORMATION]
Thank you and let me know if you have any questions,
Step 3: Connect Your Social Media Accounts
To do this, hover over the drop down in the left hand corner on Brand IQ and click on “Social”
In the top right corner, click on the button that says “Add Social” as seen here:
Follow the prompts to connect your social media accounts.
Step 4: Schedule Posts
Now that your social media accounts are connected, it’s time to start scheduling your posts. You can schedule posts up to a year in advance!
On the Social page, click on “Posts” and then “Compose Posts”
In the right hand corner, choose to post on Facebook, Twitter, or both:
After you’re finished with your posts, you should be able to see a list of them in one easy and convenient spot located under “Scheduled Posts”
Step 5: Respond to Reviews
As all of your accounts should be connected (including Google and Yelp) it’s time to manage your reviews!
To do this, hover over the drop down located in the top left corner and click on “Reputation”
Congratulations, you’ve successfully gone through the process of setting up your Brand IQ account.
Now that you’re basically an expert, let’s see what it can do for your business.